Thursday, December 11, 2008

Electronic Power Steering is a Big Bonus to Venza’s Star Safety System

by: T.J. Houghton

The All New Toyota Venza has Electronic Power Steering (EPS). From what I learned during Venza training is should be referred to as ESP! Technology like this just blows my mind. Although I learned this during the launch training for Venza, I do not believe that it is published by Toyota.

Electronic Power Steering (EPS)
Compact and lightweight, EPS eliminates many of the parts used in a conventional hydraulic sterring system (pump, hoses, fluid, etc.) for reduced maintenance and repairs.

Without the drag of a conventional power steering pump, EPS is able to improve both engine power output and fuel economy. (Toyota estimates up to 3% improvement in mpg figures.)



The system also varies the amount of steering effort based on vehicle speed.

EPS makes you safer.
To understand how Toyota's Electronic Power Steering is more than just another power steering system on Venza you must first understand how Vehicle Stability Control works. VSC is just one part of Toyota's Star Safety System that is standard on the new Venza.

Vehicle Stability Control
Even the best drivers can get caught by a bend that tightens unexpectedly – or the need to brake suddenly in mid-corner. Either action can unsettle the balance of the car. That's when VSC steps in to help the driver regain control quickly.

Sensors continuously monitor and cross-reference speed, steering angle, yaw rate and deceleration. The instant the system detects a loss of control, VSC steps in and momentarily dictates the individual braking force sent to each wheel. It also moderates the throttle until the tendency of the front to run wide (understeer), or the rear to break away (oversteer), is corrected.

video


Notice that VSC only controls the brake system and throttle. Steering is other very important input and is left up to the driver. During an unexpected driving situation that leads to a skid many things are happening not the least of which is PANIC! During a skid, what direction do you steer? The answer is that you steer into the direction of the skid and this can be counter intuitive to many people. Even if we know what direction we are supposed to turn the wheel, it isn't something that is common. Your heart is in your throat you see you life pass right in front of your eyes and through all of this you need to be a physics professor and know the correct steering inputs.
Here is where EPS can and will help keep you safe: You are in a skid; VSC recognizes it and begins to modulate the throttle and each brake individually to try and keep you on your intended path. If you make steering inputs that are in conflict with the VSC system is trying to do it sends a signal to the EPS system to resist steering in the wrong direction. If you are steering in the correct direction but just not enough the EPS system will make adjustment to increase the steering.


Wow! You can see why I think Toyota should have called it ESP. It's the kind of technology we hope you'll never need. But if you do, you'll be glad it's there. Once again Toyota has raised the standard.


For more information on Venza's Star Safety System watch the short video below.









Do Fuel-Economy Gadgets Really Work?




Do Fuel-Economy Gadgets offer any benefits?


When gas prices are unpredictable and fluctuate wildly, many truck owners look for ways to improve fuel economy. Unfortunately, there are plenty of "snake oil" salesmen preying upon the good intentions of motorists trying to save a few dollars at the pump. These unscrupulous types use infomercials, cheap classifieds and the Internet to hawk all types of "scientifically proven" or "consumer tested" gadgets that guarantee better fuel economy.


Sometimes costing hundreds of dollars, these products often promise "instant savings" and offer dozens of "customer testimonials." In the latest twist, ads for the products take a political and environmental stance, promising less dependency on foreign oil and fewer greenhouse gas emissions. The promoters of these products tug at every vulnerable consumer emotion and fear to sell a product. Despite the claims and purported supporting evidence, there is rarely any scientific foundation to verify the product's effectiveness.

So if you ask why the Tundra doesn't have magnets in the fuel line to "break up the fuel" or a series of wind vanes in the air-inlet to "supercharge" the airflow, you definitlely need to visit the Environmental Protection Agency website. The EPA has conducted exhaustive tests on numerous products that claim to enhance fuel economy and/or reduce emissions. You can download .pdf files of test reports and scientific analysis on individual products by trade name. Some of the tests date back to the 1970s.


A few of the products did improve fuel economy, reports the EPA. However, there was usually a noticeable trade-off in lost power or drivability. And there's always the possibility that mechanical changes to a new vehicle can interfere with warranty coverage if the engine is damaged. Any foreign matter introduced to the fuel or intake systems can dislodge and damage engine internals. The Federal Trade Commission also weighed in on the subject and warns consumers to be "highly skeptical" of gas-saving claims. One product even started an engine fire during testing.


It is important for you to know that Toyota relies on the expertise and experience of hundreds of engineers to design and develop truck engines and transmissions that deliver optimum fuel economy, while providing the power needed to tow and haul heavy cargo. The i-Force engine family uses advanced technology such as dual overhead camshafts (DOHC), Dual Independent VVT-i, 4-valves per cylinder and 4-into-2-into-1 tubular exhaust manifolds to help improve fuel economy without giving up torque and horsepower.

The fact is, if a miracle device that dramatically improved fuel economy existed, every manufacturer would be using it.


To learn more:

http://www.epa.gov/otaq/consumer/reports.htm

http://www.ftc.gov/bcp/edu/pubs/consumer/autos/aut10.shtm

http://www.consumerreports.org/cro/cars/tires-auto-parts/car-maintenance/gassaving-devices-904/overview/index.htm

http://www.popularmechanics.com/automotive/new_cars/1802932.html

Tuesday, December 9, 2008

The Toyota Star Safety System is Now Standard Equipment on Every New Toyota SUV , Sienna, Tacoma, Tundra and the all new Venza










THE TOYOTA STAR SAFETY SYSTEM


The Insurance Institute for Highway Safety has stated that Vehicle Stability Control is second to only seat belts in saving lives. Imagine how much safer it is when coupled with Traction Control, Anti-Lock Brakes, Electronic Brake-force Distribution and Brake Assist!

Introducing Toyota’s Star Safety System, a combination of five safety features that
comes standard with every one of Toyota’s six SUVs plus Sienna, Tacoma and Tundra.

Designed for one purpose: to help keep the driver in control of the vehicle at all times.
Because when it comes to the well-being of you and your passengers, Toyota has
raised the standard.

The Star Safety System is now standard equipment on every SUV, Sienna, Tacoma, Tundra and the all new Venza!

Vehicle Stability Control
Even the best drivers can get caught by a bend that tightens unexpectedly – or the need to brake suddenly in mid-corner. Either action can unsettle the balance of the car. That's when VSC steps in to help the driver regain control quickly.

Sensors continuously monitor and cross-reference speed, steering angle, yaw rate and deceleration. The instant the system detects a loss of control, VSC steps in and momentarily dictates the individual braking force sent to each wheel. It also moderates the throttle until the tendency of the front to run wide (understeer), or the rear to break away (oversteer), is corrected.

It's the kind of technology we hope you'll never need. But if you do, you'll be glad it's there.

video

Traction Control
The Traction Control System makes driving in slippery conditions easier and safer. Sensors continuously monitor the rotational speed of each individual wheel. As soon as they detect that one or more wheels are starting to slip, the system instantaneously calculates the best way to restore traction. The engine's computer control unit then adjusts the throttle accordingly and the Brake Actuator directs the braking force to the most appropriate wheel (or wheels) until traction returns.

Anti-lock Braking System
Toyota’s Star Safety SystemTM for SUVs incorporates Anti-lock Brake System
technology, also known as ABS. Anti-lock Brake System helps ensure that you’re able
to continue steering during emergency braking situations.

Electronic Brake-force Distribution
EBD optimises the performance of the car's ABS anti-lock braking system. ABS prevents an individual wheel from locking by cutting brake pressure as soon as a skid is detected. EBD takes this approach into another dimension. It can, for instance, adjust the braking force between the front and rear wheels to suit the car's load and road conditions, or brake the wheels on one side slightly harder than the other to maintain stability during a corner.

Speed sensors on all four wheels detect when one or more wheels are about to lock up. The system instantly calculates which wheels need to be braked and which need to be released. This information is relayed to the Brake Actuator which then distributes the brakeforce to each wheel accordingly. Result: stable, safer braking, whether you're travelling in a straight line or round a corner.

Brake Assist
Even the most experienced drivers sometimes fail to apply enough pressure to the brake pedal in an emergency. That's where Brake Assist comes in. During an emergency, your foot comes off the throttle and on to the brake pedal faster than normal, which you then depress with more urgency than usual. This is registered by on-board sensors.

Next, a brake pedal load-sensing switch and speed sensor determine if you have braked hard enough. If not, the system instantly determines how much extra braking force is required. Then the brake actuator distributes the extra braking force to all four wheels to help you achieve smooth, safe, maximum braking.

It all happens in a split second and is so unobtrusive that you'll probably never know that Brake Assist has been at work.


All of the Star Safety Systems discussed — Electronic Brake-force Distribution, Anti-lock Brake System, Brake Assist, Vehicle Stability Control and Traction Control — are designed to help the driver maintain vehicle control under adverse conditions. When Anti-lock Brake System is activated, the driver should not release the brake while it is pulsating. Factors including speed, road conditions and driver steering input can all affect whether Vehicle Stability Control will be effective in preventing a loss of control. Please see your Owner's Manual for further details.

Monday, December 8, 2008

Short Video Explaining Vehicle Stability Control

The National Highway Traffic Safety Administration has stated that VSC is second only to seat belts in saving lives. Safety belts are great but if it is all the same to you, I prefer accident avoidance first! VSC can't overcome the laws of physics but can help you stay on your intended path and out of trouble.



video

Friday, December 5, 2008

The Proof Is In The Pudding

There is an old saying that the proof is in the pudding. Well here is your proof! I am extremely proud of our sales team. I can count on them day in and day out to do the right thing. Please take a look at our ranking and also read the comments from our surveys. This is every comment from every survey returned to us YTD for 2008 verbatim. I just copied and pasted them from Toyota’s reports.




Dealer: 42247 - Jim McNatt Toyota
Report Month: Jan, 2008 - Dec, 2008
Question
Employee Name
Comment
Most Liked
SPENCER, TIMOTHY
Salesman
Most Liked
PRIDDY, LEE
Negotiation regarding pricing was easy - no haggling. Lee was courteous and answer all of my questions.
Most Liked
JACKSON, JENNIFER
All employees we came into contact with was very courteous and professional. They really made you feel welcome and good about the purchase.
Most Liked
ZERKI, ANTHONY
I knew what I wanted in a vehicle and I had researched your Tacoma to a point that Engineers do. Anthony was able understood why I wanted a 4X4 and didn't try and sell me something I did not want or waste my time trying to get me to test drive a 4x2. He found me the unit and outfitted it with the equipment I wanted knowing what that equipment is and does.
Most Liked
ZERKI, ANTHONY
Working with Anthony was great. He kept me up to date, was completely straight forward about every step of the car buying process, and worked with me when I had questions. He was so much better than every sales person I have yet worked with, and if I were buying another car, I would work with him, and I will recommend him to everyone!
Most Liked
BUTT, MOHAMMAD
It was a smooth transaction.
Most Liked
BUTT, TARIQ
Straightforward process not to nerve wrecking.
Most Liked
BUTT, MOHAMMAD
The salesman did not pressure us but listened to what we wanted.
Most Liked
PULLMAN, THOMAS
Everything was excellent.
Most Liked
SPENCER, TIMOTHY
Email purchase process was perfect. The dealership promptly responded to my questions and everything was arranged per the agreements in the email conversations.
Most Liked
BUTT, MOHAMMAD
Salesman went out of his way to find a vehicle that met our needs and let us look at many different types of vehicles. I would buy from him personally again, not just this dealership ! Finance person was great, very friendly and fast. not the typical long drawn experience !
Most Liked
SPENCER, TIMOTHY
No pressure, no b-----t.
Most Liked
SPENCER, TIMOTHY
I got what I wanted for the price I planned to pay.
Most Liked
SEVERANCE, KAREN
Our sales person was excellent and knew all about the car she showed me. She never pressured me or made me feel uncomfortable during the sales process. All the staff was friendly, courteous and seemed to sincerely appreciate my business.
Most Liked
JACKSON, JENNIFER
Salesperson was patient, courteous.
Most Liked
BUTT, MOHAMMAD
Great staff.
Most Liked
TERRY, LARRY
Picking up the car.
Most Liked
BUTT, TARIQ
Getting the exact car we wanted at a reasonable price.
Most Liked
HOOVER, ANTHONY
I got the Truck I've been wanting for a few years now.
Most Liked
BUTT, MOHAMMAD
Mohammed, salesman, was excellent. I conducted the negotiations and the entire purchase process from Kuwait, and my wife signed the paperwork and completed the deal. Despite the challenges posed by the distance and the circumstances, Mohammed made the entire process easy.
Most Liked
ZERKI, ANTHONY
We love the service manager Mark HOLTZ and the sales guys Jean and the young guy? Were great!
Most Liked
SPENCER, TIMOTHY
It was the easiest car buying and the least "pressured" I've felt. I knew what I wanted and they got it for me.
Most Liked
ROGERS, JEAN
sales person
Most Liked
BUTT, TARIQ
The business like class with which I was treated.
Most Liked
BUTT, TARIQ
Negotiation and salesman and actually finance. All great!
Most Liked
BUTT, MOHAMMAD
no pressured sales
Most Liked
ZERKI, ANTHONY
The vehicle.
Most Liked
SPENCER, TIMOTHY
Working with Jennifer. She made me feel comfortable and confident in my choices and was very flexible with my indecisions.
Most Liked
HOOVER, ANTHONY
When he showed how everything in the truck works.
Most Liked
SPENCER, TIMOTHY
Dealing with Mr. Williams.
Most Liked
SEVERANCE, KAREN
Complete professional attitude and service.
Most Liked
BUTT, MOHAMMAD
Excellent.
Most Liked
ROGERS, JEAN
Pleased with process.
Most Liked
BUTT, TARIQ
Your finance guy (Todd?) was fast, efficient and friendly and not pushy about buying this or that.
Most Liked
PULLMAN, THOMAS
I know he wasn't making much on my deal buy my salesman worked hard to find my truck and make me happy.
Most Liked
BUTT, MOHAMMAD
Friendliness and helpfulness of everyone
Most Liked
PRIDDY, LEE
The friendliness of the salesperson and his flexibility for the test drive.
Most Liked
ROGERS, JEAN
My salesperson Jeanie Rodgers.
Most Liked
HOOVER, ANTHONY
Owner (Jim McNatt) and salesman.
Most Liked
SEVERANCE, KAREN
Friendly atmosphere and professional agents.
Most Liked
SEVERANCE, KAREN
Sales staff, love the vehicle.
Most Liked
SPENCER, TIMOTHY
Experience in explaining everything on truck.
Most Liked
SPENCER, TIMOTHY
It's a Toyota.
Most Liked
SEVERANCE, KAREN
Karen and Todd made the experience of purchasing a car very easy and understandable.
Most Liked
DENNEY, ZACHARY
Every time we visited the dealership we had someone come up and asked to help us immediately. There was never a time that we visited that even other salesmen who were not our main salesmen spoke with us and were very friendly.
Most Liked
HOOVER, ANTHONY
It was a smaller dealership.
Most Liked
DENNEY, ZACHARY
Salesperson.
Most Liked
HOOVER, ANTHONY
The sales team was very friendly.
Most Liked
SEVERANCE, KAREN
How quickly I was in and out with no hassle.
Most Liked
TERRY, LARRY
Ease, Convenience
Most Liked
BUTT, TARIQ
Friendliness, knowledge and making good offer. Financial was wonderful, also.
Most Liked
ROGERS, JEAN
We really liked Jeanie Rogers. She was very friendly and down to earth.
Most Liked
SEVERANCE, KAREN
Really enjoyed the sales staff-nice and friendly-Karen and Anthony were exceptional.
Most Liked
ZERKI, ANTHONY
No comments.
Most Liked
ROGERS, JEAN
Friendly, helpful.
Most Liked
ROGERS, JEAN
Salesperson.
Most Liked
DENNEY, ZACHARY
It was a pleasant experience working with Zack. No pressure.
Most Liked
BRODSKY, STEVE
I am very picky they didn't see this as a problem Steve did all he could even by having extras installed to make sure I was getting what I wanted. Thank You no regrets!
Most Liked
BUTT, TARIQ
Did not take my keys away like Nissan does.
Most Liked
LEE, RICHARD
No pressure. Just the facts to our questions and just "can do" to our requests.
Most Liked
LEE, RICHARD
People.
Most Liked
BUTT, MOHAMMAD
Mohammed Bhatt did an absolutely spectacular job in helping, and was very patient!
Most Liked
LEE, RICHARD
I wasn't made to wait around all day to get the car. We did the waiting at home, and Richard Lee called us for updates and questions.
Most Liked
BUTT, TARIQ
Friendly and opposite salesperson.
Most Liked
BUTT, TARIQ
The friendly attitude of "everyone" we encountered at dealership including sales mgr-we were very impressed with service.
Most Liked
DENNEY, ZACHARY
Friendly people and environment. Tried to help me out to find a car that fit all my needs.
Most Liked
BUTT, MOHAMMAD
Courteous and helpful staff.
Most Liked
DENNEY, ZACHARY
The friendliness of both the sales person, Zachary Denny, and Todd Callahan.
Most Liked
ZERKI, ANTHONY
The salesperson was extremely friendly and very helpful.
Most Liked
SEVERANCE, KAREN
The salesperson - Karen - very professional in all aspects.
Most Liked
HOOVER, ANTHONY
The time Anthony spent without me having to be there.
Most Liked
ZERKI, ANTHONY
Most relaxed that I have ever been buying a truck.
Most Liked
ZERKI, ANTHONY
The lack of pressure and the straightforwardness of the people.
Most Liked
ROGERS, JEAN
Our saleswoman although brand new was very thorough, knowledgeable and efficient. If she didn't know the answer to a question she told us and found out the answer. Because of her "no pressure" attitude, even though we could have purchase at a different place we chose McNatt.
Most Liked
DENNEY, ZACHARY
No pressure from salesperson.
Most Liked
HOOVER, ANTHONY
The people we very friendly and the process was comparably better than most
Most Liked
BUTT, MOHAMMAD
Talking to the person who filled out my final paperwork.
Most Liked
ZERKI, ANTHONY
Friendliness of workers.
Most Liked
ZERKI, ANTHONY
Friendliness of staff, prompt service.
Most Liked
DENNEY, ZACHARY
the ease of the deal, no pressure, facts that were clear, Zach was a great sales person that knew his vehicles and answered questions quickly. The closing was easy and quick, no hidden costs
Most Liked
HOOVER, ANTHONY
did not pester me with phone calls and emails.
Most Liked
HOOVER, ANTHONY
The ease of reaching an agreement on price.
Most Liked
ZERKI, ANTHONY
Mr. Zerki's commitment to making sure I was completely satisfied.
Most Liked
SEVERANCE, KAREN
Great personal attention.
Most Liked
HOOVER, ANTHONY
We started the process with James Petriel had to leave when we came back he was with another customer so had Anthony Hoover complete the paperwork.
Most Liked
BUTT, MOHAMMAD
Simplicity.
Most Liked
DENNEY, ZACHARY
timeliness of process;
Most Liked
SEVERANCE, KAREN
Everything.
Most Liked
BUTT, MOHAMMAD
Had '08 Matrix I wanted.
Most Liked
SEVERANCE, KAREN
My sales person. See previous comment.
Most Liked
TERRY, LARRY
Dealing with the guys and gals when purchasing my truck. It felt more like talking to a friend than purchasing a new vehicle, I felt right at home.
Most Liked
DENNEY, ZACHARY
Working with the dealership in giving me a fair and reasonable price.
Most Liked
PULLMAN, THOMAS
Salesman at the dealership-Terron.
Most Liked
DENNEY, ZACHARY
The car I wanted was available in the system.
Most Liked
SEVERANCE, KAREN
Salesperson.
Most Liked
SPENCER, TIMOTHY
He seemed interested in helping me find a vehicle. In the right color and everything vehicle was for my wife and she wanted it just so.
Most Liked
HOOVER, ANTHONY
All.
Most Liked
SPENCER, TIMOTHY
The great deal I got on the vehicle and a good trade in value.
Most Liked
ZERKI, ANTHONY
When he (Anthony Z.) took my car to get a price on it and brought it back, the first thing he did was hand my keys to me! I was SOLD at that moment. That was golden for me.
Most Liked
BUTT, TARIQ
Friendliness.
Most Liked
BUTT, TARIQ
Having the Toyota on time.
Most Liked
HOOVER, ANTHONY
Anthony was great to work this deal with. He went above and beyond in providing me with great service and spent a significant amount of time showing me all the details of my new car. It was a great buying experience.
Most Liked
BUTT, TARIQ
Salesman was very courteous and answered all questions satisfactory. This is our first Toyota purchase.
Most Liked
BUTT, TARIQ
It was an easy purchase experience. The salespersons were pleasant and very helpful.
Most Liked
ZERKI, ANTHONY
The salesman was so nice.
Most Liked
BUTT, TARIQ
Knowledge the salesperson had on all makes and models, no mater which we were looking at.
Most Liked
HOOVER, ANTHONY
The personnel were friendly and knew their product.
Most Liked
DENNEY, ZACHARY
Good selection.
Most Liked
ZERKI, ANTHONY
Anthony was new but he worked very hard and was patient.
Most Liked
HOOVER, ANTHONY
Anthony Hooge was very helpful during the purchase. Todd Callahan really came thru at the end. I am very pleased with the service and I am enjoying my Camry hybrid more and more each day!
Most Liked
PLATT, JACK
Salesperson.
Most Liked
WATSON, PETE
I live in San Antonio, I knew exactly the truck and options I wanted and could not get a price over the phone. I called Peter Watson and got good price.
Most Liked
BUTT, TARIQ
I new what I was looking for before I went into the dealership so Tariq Butt was very helpful. He was friendly and knowledgeable.
Most Liked
PLATT, JACK
Everything. It was the best car buying experience that I have had ever from all levels.
Most Liked
HOOVER, ANTHONY
The deal was done quickly.
Most Liked
GRAMMER, JOHN
It was very expedient, and our salesman did exactly as we asked as far as driving and testing the cars we were considering.
Most Liked
KITCHENS, KEVIN
Kevin Kitchens was a very willing salesman. Although we hear he is no longer with the company. We enjoyed working with him.
Most Liked
DOMENICO, DAVID
The way everyone was helpful in the fact that it was my first car.
Most Liked
HOOVER, ANTHONY
Anthony was direct about what he could and could not do, and delivered exactly what he promised. He also recognized that this was a big purchase for me.
Most Liked
LEE, RICHARD
All satisfactory.
Most Liked
KITCHENS, KEVIN
deal went rapid and clear
Most Liked
BUTT, MOHAMMAD
Quick price quote over the internet.
Most Liked
KITCHENS, KEVIN
Friendliness and courtesy, effort to make sure I was satisfied.
Most Liked
BUTT, MOHAMMAD
Salesman (Mohamed).
Most Liked
SEVERANCE, KAREN
Karen took care of everything and coordinated with other departments so everything went smoothly.
Most Liked
SEVERANCE, KAREN
Prompt appraisal of trade-in and prompt availability of financing options
Most Liked
KITCHENS, KEVIN
Clean, well-kept Dealership with well-presented products...comfortable.
Most Liked
KITCHENS, KEVIN
We went to several dealerships and always felt like the salesman was not being completely honest. We often felt pressured and were shown vehicles that we did not want or ask to see. Kevin was so nice and brought us the van we wanted at the price we could pay. It was the best car buying experience we could have asked for.
Most Liked
BUTT, MOHAMMAD
No pressure, very straightforward, easy!
Most Liked
SPENCER, TIMOTHY
All.
Most Liked
LEE, RICHARD
Treated with courtesy and respect.
Most Liked
KITCHENS, KEVIN
I liked the salesman Kevin Kitchens
Most Liked
BUTT, MOHAMMAD
Helpful sales staff. Vehicle pricing was very straight forward and non-confrontational.
Most Liked
KITCHENS, KEVIN
Availability of auto.
Most Liked
BUTT, MOHAMMAD
The fun we had.
Most Liked
BUTT, MOHAMMAD
The truck.
Most Liked
KITCHENS, KEVIN
Tim Spencer
Most Liked
BUTT, TARIQ
Everything done in a professional manner.
Most Liked
BUTT, TARIQ
Knowledgeable salesperson, low pressure.
Most Liked
SPENCER, TIMOTHY
Negotiations.
Most Liked
BUTT, MOHAMMAD
Picking up the new vehicle.
Most Liked
BUTT, TARIQ
No pressure.
Most Liked
LEE, RICHARD
Richard Lee and the whole team at the dealership made me feel like a "Queen". I was in a bad spot on my end with my car breaking down and my family and friends living in Missouri. I was able to make our deal over the phone during the busiest time of the year for me. I'm a Store Manager at a retail store in Ada, OK. The "Boys" were a very big help to get the make and model I was looking.
Most Liked
WATSON, PETE
It is a powerful truck.
Most Liked
SPENCER, TIMOTHY
Dealing with Todd Calhom while getting financed. He was very clear about options and guided us into making the best decision.
Most Liked
BUTT, MOHAMMAD
Entire process.
Most Liked
BUTT, MOHAMMAD
Negotiating was straight to point.
Most Liked
SPENCER, TIMOTHY
The truck.
Most Liked
BUTT, TARIQ
Service and accommodating we were excellent-I needed particular car (not on your location) and to take delivery in two days-this occurred flawlessly.
Most Liked
BUTT, MOHAMMAD
The salesman really liked my car and treated if royally.
Most Liked
BUTT, TARIQ
The easy of process.
Most Liked
SEVERANCE, KAREN
Fast.
Most Liked
PLATT, JACK
Had to take options on the truck that were installed by Gulf States Toyota. I did not want. That increased the purchase price.
Could Be Improved
ZERKI, ANTHONY
NONE! Anthony was there when I could be there even after spending most of the day at the doctors. Swollen face and all there he was allowing me to test drive the unit after I got off from work at 6pm and a commute of 40 minutes. How can you not acknowledge that kind of a team player and who wouldn't want him on their team!
Could Be Improved
ZERKI, ANTHONY
Not anything I can think of, they were really helpful, nice, patient, and so far from the stereotype of a car salesmen, I loved it!
Could Be Improved
BUTT, TARIQ
Getting me the price I wanted faster.
Could Be Improved
SPENCER, TIMOTHY
A little heavy on the sell of the dealer add-ons in the finance office.
Could Be Improved
BUTT, MOHAMMAD
My experience was excellent.
Could Be Improved
SPENCER, TIMOTHY
Take less time to finish the paperwork. I was paying cash so it could've been faster.
Could Be Improved
SEVERANCE, KAREN
I can't think of anything that could have been better. The entire process went smoothly and without a problem.
Could Be Improved
JACKSON, JENNIFER
Some aspects of total financial deal were not documented as well as they should have been.
Could Be Improved
BUTT, TARIQ
The final paperwork process was a little tedious. It took a little longer than it should have because the person that took care of that process was new and not quite up on all of the process. He did apologize for the time taken and was very friendly.
Could Be Improved
HOOVER, ANTHONY
In a perfect word? Just tell me the lowest you can sell it for and what interest rate you want. Yeah I know, it's never going to happen. But you did ask.
Could Be Improved
ZERKI, ANTHONY
We wanted a Dodge Ram 4 doors 8f bed...but none were available so we got the Toyota instead.
Could Be Improved
ROGERS, JEAN
negotiation process could have been more straight forward right at the start.
Could Be Improved
HOOVER, ANTHONY
Could have had more models on the lot but it was a timing during the end of year thing.
Could Be Improved
BUTT, TARIQ
The 'negotiation'.
Could Be Improved
BUTT, MOHAMMAD
less time spent waiting
Could Be Improved
SPENCER, TIMOTHY
It was great!
Could Be Improved
SPENCER, TIMOTHY
he 1st leather job
Could Be Improved
ROGERS, JEAN
I question the need for this survey! I hate surveys! Consider yourself Lucky!
Could Be Improved
BUTT, TARIQ
Have more Yaris on the lot.
Could Be Improved
ZERKI, ANTHONY
I went to the dealership on Thursday, late in the afternoon to buy this car. I was in your dealership for over an hour. No one acknowledged my presence or asked if I could be helped. My wife convinced me to go back on Saturday and give you another try. We were on our way to Grapevine to buy this car.
Could Be Improved
PULLMAN, THOMAS
More 4 wheel drives in stock.
Could Be Improved
PRIDDY, LEE
The confusion on the towing PACKAGE vs. towing HITCH and more clarity on exactly what "comes" on the "limited" edition.
Could Be Improved
SPENCER, TIMOTHY
Only our bed liner being right.
Could Be Improved
SEVERANCE, KAREN
It did take longer than I expected for the overall time I spent in the dealership, but I have not purchased a car in some time so it may have been that 4 hours is a normal, average time.
Could Be Improved
DENNEY, ZACHARY
I was amazed how easy the process was to lease this car.
Could Be Improved
HOOVER, ANTHONY
Getting the car that we thought we were getting. Our sales person calling us when he says that he is going to call. I had to call him multiple times, because he had forgotten to call us days at a time.
Could Be Improved
DENNEY, ZACHARY
Speed up the process and stop taking the "deal" to someone I never see for approval.
Could Be Improved
HOOVER, ANTHONY
1. Agreed upon prices should be honored. 2. By not providing the best lease rate initially, the integrity at the dealership becomes questionable.
Could Be Improved
ROGERS, JEAN
We had to wait a long time to see the financial man and finally left and came back the next day.
Could Be Improved
ZERKI, ANTHONY
No comments.
Could Be Improved
ROGERS, JEAN
No added premium for Prius.
Could Be Improved
BRODSKY, STEVE
Web site lists vehicles that are 'available' but when I went to look they didn't have on lot. I think it should be clear as to what is on lot and what is not.
Could Be Improved
BUTT, TARIQ
Nothing-very satisfied.
Could Be Improved
LEE, RICHARD
None. It is possible that we could have wanted a wider selection to choose from but as it happened Jim McNatt had the one we wanted.
Could Be Improved
LEE, RICHARD
More selection.
Could Be Improved
LEE, RICHARD
I just want some window tint, it's hot, hot, hot here in Texas.
Could Be Improved
DENNEY, ZACHARY
In the business there is a lot of back & forth w/the price. I always wish that was different. Also, I don't like being told to please check excellent in everything on the survey because less is a total failure. I do not believe anyone or anything is PERFECT. There is always room for improvement. Our company does client surveys and we never tell them to check perfect. We want hones
Could Be Improved
BUTT, MOHAMMAD
Providing repair or at least assessment of the malfunction at the time I returned rather than having to make another appointment.
Could Be Improved
DENNEY, ZACHARY
Would have appreciated a call about the radio. I'm sure this will be resolved though. I'm not worried about it really.
Could Be Improved
ZERKI, ANTHONY
Nothing I can think of. Very easy.
Could Be Improved
SEVERANCE, KAREN
Cannot think of anything, total satisfaction.
Could Be Improved
HOOVER, ANTHONY
None - things could not have been easier
Could Be Improved
ROGERS, JEAN
There was no Prius to test drive when we started car shopping. Had one been available it would have saved us days of visiting other dealerships and testing other brands of vehicles. Also the wait time for delivery.
Could Be Improved
HOOVER, ANTHONY
Things were never done on time. The car was not ready when promised. The additional equipment was not installed when promised.
Could Be Improved
ZERKI, ANTHONY
Not really any, was very happy with everything.
Could Be Improved
DENNEY, ZACHARY
Possibly quicker time between close of sale and waiting to go to finance office.
Could Be Improved
DENNEY, ZACHARY
time of delivery.. but, I was so pleased when my car got here it was worth the wait
Could Be Improved
HOOVER, ANTHONY
could have identified the car I wanted faster and without me saying I'd go with another place...all of the sudden they were able to locate a car that would suit my needs in the time frame I wanted it when I found another dealer who could find a car for me.
Could Be Improved
HOOVER, ANTHONY
The Toyota website caused some confusion as I tried to "Build" my Toyota and communicate the need for a quote on the resulting matched vehicles to a dealer.
Could Be Improved
ZERKI, ANTHONY
Vehicle could have been less expensive but what vehicle isn't pricey? Am I right?
Could Be Improved
DENNEY, ZACHARY
very satisfied with experience and cannot think of anything at this time
Could Be Improved
BUTT, MOHAMMAD
Cost less.
Could Be Improved
SEVERANCE, KAREN
The sales manager should have been more willing to search his data base for a 2008 model.
Could Be Improved
DENNEY, ZACHARY
Did not show all models and upgrade of vehicle I was wanting to buy. Everything went so fast that I did not have time to think about color-interior-or model that I might have wanted.
Could Be Improved
PULLMAN, THOMAS
None. My first foreign car purchase. I own 2 other vehicles and have bought 6-7 in the last 8-10 years. I will repeat at this dealership in the future!
Could Be Improved
SEVERANCE, KAREN
The dispute on who should have handled the scratch was put on me to handle. The car came from Gulf States.
Could Be Improved
BUTT, MOHAMMAD
MINOR INCONVENIENCE WITH REMOTES AND SPELLING OF SPOUSES NAME ON PAPERWORK
Could Be Improved
HOOVER, ANTHONY
None. Everything was perfect. Was the best transaction ever made from 1950 to this one.
Could Be Improved
BUTT, TARIQ
Took too long to receive new car.
Could Be Improved
BUTT, TARIQ
Price.
Could Be Improved
HOOVER, ANTHONY
It was a smooth car deal, I can't think of anything that could have been better.
Could Be Improved
BUTT, TARIQ
Nothing really, it was the best car purchase experience I've ever had.
Could Be Improved
HOOVER, ANTHONY
It would be nice if the time spent during the purchase could be shortened a little.
Could Be Improved
ZERKI, ANTHONY
We had to wait a very long time to meet with finance. They were great! But it was too long to wait.
Could Be Improved
KNIGHT, CHRISTOPHE
Negotiations and final delivery of vehicle took way to long. Salesperson not knowledgeable enough to be on the Prius yet. Could have used more explanation of features and controls upon delivery of vehicle.
Could Be Improved
BUTT, TARIQ
Price negotiations.
Could Be Improved
PLATT, JACK
Car was not ready when it was supposed to be and not clean on the inside. It was raining the day I picked it up but you could tell they had rushed on the inside.
Could Be Improved
HOOVER, ANTHONY
It would have been nice if the owed parts could have been installed more quickly. I did not know the truck would have to be sent out for the seat warmers, but they did a good job.
Could Be Improved
GRAMMER, JOHN
The Highlander LTD that we decided to buy could have been more available with fewer of the pricier options that seem to be "standard" rather than optional equipment. We did end up with one that almost fit our request,minus a towing package which we probably don't need anyway.
Could Be Improved
KITCHENS, KEVIN
The wait was a little long for the search of a truck to meet our needs via calls and computer. But all is well, we received what we wanted.
Could Be Improved
HOOVER, ANTHONY
Nothing at Jim McNatt; I hadn't realized that there are still waiting and ordering lists for Priuses, so I just urge Toyota to make more!
Could Be Improved
KITCHENS, KEVIN
make ready was a little slow
Could Be Improved
BUTT, MOHAMMAD
NA-best experience I've had.
Could Be Improved
SEVERANCE, KAREN
No sugar/no caffeine drinks in the matching would be good.
Could Be Improved
SEVERANCE, KAREN
Nothing that I can think of!
Could Be Improved
KITCHENS, KEVIN
More free stuff and a box of money for me to find in the vehicle.
Could Be Improved
BUTT, MOHAMMAD
Except, would be better to show me under the hood and the spare. Guess it depends on the woman's level of expertise. Mine high.
Could Be Improved
LEE, RICHARD
Can't think of a single thing that could have been better.
Could Be Improved
KITCHENS, KEVIN
All is good Thank You
Could Be Improved
BUTT, MOHAMMAD
Checking out that all ordered options were included and all features were operational.
Could Be Improved
KITCHENS, KEVIN
Offer for trade-in could have been higher according to online Blue Book value.
Could Be Improved
BUTT, MOHAMMAD
The weather could have not been so cold.
Could Be Improved
BUTT, MOHAMMAD
I'm happy.
Could Be Improved
KITCHENS, KEVIN
the leather install which was contracted out. I have to bring the truck back for adjustments.
Could Be Improved
BUTT, TARIQ
More cars to look at. Streamline final financial paperwork.
Could Be Improved
SPENCER, TIMOTHY
Besides a courteous salesman everyone else was like a funeral home.
Could Be Improved
BUTT, MOHAMMAD
we were very satisfied with all aspects of buying vehicle.
Could Be Improved
BUTT, TARIQ
Everything was great!
Could Be Improved
LEE, RICHARD
Me not having to purchase a new automobile during the holidays! The boys at the dealership were "GREAT"!
Could Be Improved
SPENCER, TIMOTHY
The cleanliness of the truck. The interior should have been detailed better.
Could Be Improved
BUTT, TARIQ
Everything went very well-no improvement needed as far as my transaction.
Could Be Improved
BUTT, MOHAMMAD
I feel it was a shady sale on the extended warranty.
Could Be Improved
BUTT, TARIQ
More comfortable seats.
Could Be Improved
PLATT, JACK
Order what you want from the factory.
Product presentation
SPENCER, TIMOTHY
Best car salesman I have ever dealt with. Knowledgeable and not pushy.
Product presentation
JACKSON, JENNIFER
She was very helpful and friendly. Made us feel that she really cared.
Product presentation
ZERKI, ANTHONY
Anthony was the person who answered all of my questions, met with me to test drive the unit, and gave me the numbers right away so I could make financial decisions on my own time. I had grilled another salesman at another dealership and grew very tired of his lack of knowledge. Anthony, on the other knew the product very well and he could answer my questions
Product presentation
ZERKI, ANTHONY
I LOVED working with Anthony and Jim McNatt. This was the second Toyota dealership I had worked with, and the other one was so difficult to get anyone to answer my questions or be straight with me. I knew within 10 minutes that this was going to be different. Anthony listened to me, and did everything he could to keep me in the loop and answer all my questions. He made buying this car grea
Product presentation
SEVERANCE, KAREN
My sales rep was very knowledgeable of the car and all it's features which she pointed out during the test drive and she made sure I knew how everything worked before I left in my new car.
Product presentation
BUTT, TARIQ
This is the third car we have purchased from Jim McNatt Toyota and the second with Tariq Butt. Needless to say we are pleased with salesperson and the service of the dealership.
Product presentation
BUTT, MOHAMMAD
Mohammad Bhatt was outstanding. he went above and beyond what we expected as a salesperson.
Product presentation
ROGERS, JEAN
Terrific--much better than other Toyota dealer I visited
Product presentation
HOOVER, ANTHONY
Anthony was great!
Product presentation
BUTT, TARIQ
All great.
Product presentation
BUTT, MOHAMMAD
We were very pleased with Mohammad's approach and help in purchasing our vehicle.
Product presentation
HOOVER, ANTHONY
he took time to explain all of the benefits of a Toyota and offered us a loaner car to try.
Product presentation
HOOVER, ANTHONY
Friendly person.
Product presentation
ROGERS, JEAN
Very helpful; I am very pleased.
Product presentation
PRIDDY, LEE
Not the most knowledgeable about options. But then an expert could be confused the way Toyota "packages" options-however. Was very helpful and willing to "find out".
Product presentation
ROGERS, JEAN
Toyota doesn't have a 4x4, 4-cylinder automatic. That is what I really needed.
Product presentation
SEVERANCE, KAREN
Karen selected the exact car I wanted and was wonderful to work with.
Product presentation
HOOVER, ANTHONY
We told our sales person that we wanted a sun roof on the car. When the car arrived it did not have a sun roof. Our sales person said that it was not on the spec sheet, so therefore we will not be getting a sun roof. We feel as if he dropped the ball because we told him countless number of times that we wanted a sun roof on our car.
Product presentation
ZERKI, ANTHONY
Friendly, knowledgeable, patient.
Product presentation
LEE, RICHARD
Richard Lee is an excellent A+ salesperson. My wife said that this was the easiest time she has ever had buying a car and I would agree. Mr. Lee made it real simple for us. Answered all our questions in a straightforward manner and gave us great service before and after the sale.
Product presentation
BUTT, MOHAMMAD
Excellent
Product presentation
LEE, RICHARD
Salesman was awesome-Richard Lee.
Product presentation
BUTT, TARIQ
Very professional.
Product presentation
BUTT, TARIQ
Courteous, knowledgeable.
Product presentation
DENNEY, ZACHARY
The car we were looking at was very dirty and the battery was run down.
Product presentation
DENNEY, ZACHARY
Radio wasn't working; sales person said he could call the next day to see about repair-no call.
Product presentation
SEVERANCE, KAREN
Karen Severance was excellent - a 10+++. She went above and beyond the call of duty to provide superior customer service.
Product presentation
HOOVER, ANTHONY
Anthony was very helpful with everything. He worked with me to get the car I wanted & with the finance guys to get the payment I wanted. He could not have done more.
Product presentation
ZERKI, ANTHONY
Anthony handled me perfect. Not too pushy and answered all my questions.
Product presentation
ROGERS, JEAN
Brand new saleswoman. If/when there was a question she couldn't answer, she researched and found answers for us.
Product presentation
SEVERANCE, KAREN
I like the relaxed approach...refreshing
Product presentation
DENNEY, ZACHARY
New employees but good job.
Product presentation
DENNEY, ZACHARY
great vehicle, nice size, very comfortable seating
Product presentation
HOOVER, ANTHONY
My initial meeting with Anthony Hoover was as I dropped in one evening after we had already had several phone conversations and he had located the car I wanted.
Product presentation
BUTT, MOHAMMAD
Was greeted by one. Did not like. Went inside and picked a salesperson.
Product presentation
TERRY, LARRY
The guys at Jim Mcnatt are phenomenal(TJ Houghton, Tim Spencer Larry Terry)!They rolled out the red carpet for me and made me feel like I was the only person there. When my truck wasn't ready the day they said it would be (Friday) they gave me an almost identical model to drive for the weekend. It was really nice to deal with people who care about me as a person not just a revenue generator.
Product presentation
BUTT, MOHAMMAD
Mohammad Bhatt was outstanding. He went above and beyond what we expected as a salesperson.
Product presentation
HOOVER, ANTHONY
My initial contact was through the internet and it took 3 days for a sales rep to respond to my initial inquiry.
Product presentation
SPENCER, TIMOTHY
Had spoken on phone with salesperson, and told him when I was arriving. He met me at the door. Great!
Product presentation
ZERKI, ANTHONY
Anthony Z. was wonderful!!! Very professional.
Product presentation
BUTT, TARIQ
I didn't ask for a test drive.
Product presentation
KNIGHT, CHRISTOPHE
Salesperson was new and not very knowledgeable about features of vehicle.
Product presentation
BUTT, TARIQ
He really took the time to explain all features and show how to use them before I drove off the lot. He was also very timely to get back to me for the window tinting (within three days). This is the second vehicle we bought from this salesperson within 6 months.
Product presentation
HOOVER, ANTHONY
We looked at Chevy, and GMC trucks that day, your truck sold itself.
Product presentation
GRAMMER, JOHN
Our salesman was new to the Toyota Division, in fact, it was his first week. He did an excellent job, and made our buying experience fun and successful.
Product presentation
HOOVER, ANTHONY
Anthony Hoover at Jim McNatt went over every detail of the Prius, making sure we understood how everything works.
Product presentation
LEE, RICHARD
Mr. Richard Lee: courteous, helpful, surely one of the best.
Product presentation
KITCHENS, KEVIN
Knew car well and answered all our questions
Product presentation
KITCHENS, KEVIN
Sometimes salespersons are trying to push the customer too much. It was refreshing to see this not happening at McNatt Toyota! I felt comfortable and decided to buy on that same day.
Product presentation
BUTT, MOHAMMAD
I will always buy from "Mo"!
Product presentation
SEVERANCE, KAREN
Kanen always does a good job for our family.
Product presentation
SEVERANCE, KAREN
I cannot say enough nice things about Karen Severance. She made the entire purchase experience trouble-free.
Product presentation
KITCHENS, KEVIN
I was impressed with the way the vehicles were positioned, close to the main building and under cover...Kevin knew what options each had and in short order, put me next to what I wanted.
Product presentation
KITCHENS, KEVIN
Kevin was very professional and showed us exactly what we wanted right away.
Product presentation
BUTT, MOHAMMAD
No pressure.
Product presentation
LEE, RICHARD
Very knowledgeable. Took extra time describing different vehicles.
Product presentation
BUTT, MOHAMMAD
Terron was someone that I would make my family.
Product presentation
BUTT, TARIQ
Nice person/no pressure.
Product presentation
SPENCER, TIMOTHY
Kevin was fantastic! Very knowledge and personable.
Product presentation
BUTT, TARIQ
Tariq was great.
Negotiation experience
JACKSON, JENNIFER
Patient-could tell they wanted to deal, professional.
Negotiation experience
ZERKI, ANTHONY
They were great, I was extremely pleased
Negotiation experience
SEVERANCE, KAREN
I was not made to feel pressured or uncomfortable during this process. We agreed on the trade-in price of my car, agreed on the price of the new car and I was promptly presented with the finance options that were acceptable to my needs.
Negotiation experience
HOOVER, ANTHONY
Our salesman was awesome, he could not have been more attentive. The process is always a beating because I want the best deal and you guys want to sell for the best price. It is what it is, our salesman couldn't have done a better job
Negotiation experience
BUTT, MOHAMMAD
We did not feel pressured like we have before at other dealerships.
Negotiation experience
HOOVER, ANTHONY
sales manager seemed to turn us off, several times
Negotiation experience
HOOVER, ANTHONY
Was very honest and open.
Negotiation experience
PRIDDY, LEE
Left me believing I compromised most of my desires-and got taken advantage of-due to exhaustion.
Negotiation experience
SEVERANCE, KAREN
I was a bit disappointed with my trade in amount and the initial amount monthly for the car, but it was all worked out in the end.
Negotiation experience
HOOVER, ANTHONY
We agreed on a payment amount initially, It took two weeks for the truck to be transferred to the dealership. When I arrived to sign all the documents, the payment amount mysteriously increased by 60 dollars a month. The reason I was given was because the month had changed. I had to fight in order to obtain a payment of 30 dollars higher than we initially agreed upon.
Negotiation experience
ZERKI, ANTHONY
Very good.
Negotiation experience
LEE, RICHARD
All of the above and more.
Negotiation experience
LEE, RICHARD
Salesman worked on deal while I was at home-loved that.
Negotiation experience
BUTT, TARIQ
I had not compared their price to other dealers. I leased 2 vehicles from his dealer and though I got a good deal/fair treatment.
Negotiation experience
SEVERANCE, KAREN
Trade-in negotiation was less than expected.
Negotiation experience
BUTT, MOHAMMAD
I appreciated the fact that McNatt allowed me to negotiate a lower price, but actually would have preferred to be presented with the best available price given my credit history and customer history, rather than having to negotiate for the best price.
Negotiation experience
SEVERANCE, KAREN
This is the reason why I bought 2 cars from this dealership.
Negotiation experience
HOOVER, ANTHONY
I had a limited amount of time as I did not get off work until 6pm. Anthony worked with finance and would fax me stuff
Negotiation experience
ZERKI, ANTHONY
T.J. was excellent. I felt like he gave me a fair deal which was all I was looking for. I also did not feel like he was trying to take advantage of my situation of having a blown transmission. I very much appreciated that.
Negotiation experience
ROGERS, JEAN
Only negotiation was for amount of trade-in. I felt we could have recieved a little more for the vehicle.
Negotiation experience
SEVERANCE, KAREN
I was a little disappointed in the dealer's willingness to search for a 2008 model (I bought a 2009 CE). I subsequently saw adverts in the local papers for 2008 models that might have served my needs better.
Negotiation experience
TERRY, LARRY
Very straight forward and I didn't feel rushed (although I could not wait to go drive my new truck).
Negotiation experience
BUTT, MOHAMMAD
The low/no pressure atmosphere. Everyone was genuinely friendly. It was the best car buying experience I have ever had. I love my Toyota.
Negotiation experience
BUTT, MOHAMMAD
I was particularly pleased that the dealership made a continuing effort to obtain wholesale Buyers for my trade in and obtained an increased bid resulting in an additional 600 being obtained for the trade and the salesperson and sales manager passed on the benefit of the better bid to us as Buyers although we were already considering the purchase with the lower trade value which clinched the deal
Negotiation experience
SPENCER, TIMOTHY
Answered all my questions, including things I didn't think about.
Negotiation experience
BUTT, TARIQ
Our son bought a Toyota from the same salesman and arranged the purchase for us. It made it very easy.
Negotiation experience
KNIGHT, CHRISTOPHE
Took way to long. Negotiations took over 2 hours.
Negotiation experience
HOOVER, ANTHONY
This process was quick, I appreciated the knowledge of knowing what the total finance charges were at the different interest rates.
Negotiation experience
GRAMMER, JOHN
Someone besides our salesman was in charge of the actual purchase transaction, and also did a great job.
Negotiation experience
HOOVER, ANTHONY
Anthony was very direct about what he could offer and when it would be available.
Negotiation experience
KITCHENS, KEVIN
we had bad experience in 03' and explained we were not going to do that again and he listened
Negotiation experience
KITCHENS, KEVIN
Kevin has an honest, believable pitch and I felt comfortable that this was the best deal I could get.
Negotiation experience
KITCHENS, KEVIN
This was the first time we have felt comfortable with the buying process.
Negotiation experience
BUTT, MOHAMMAD
Mohammed is a good guy.
Negotiation experience
LEE, RICHARD
Very simple and straight to the point.
Negotiation experience
BUTT, MOHAMMAD
We had a ball negotiating.
Negotiation experience
BUTT, TARIQ
I what at eas when watching deal.
Final paperwork
JACKSON, JENNIFER
Friendly-did not rush.
Final paperwork
ZERKI, ANTHONY
He was really understanding when we realized that I had to have the title FedEx-ed to him, and worked around my situation. He made buying the car easy and didn't treat me like a kid simply because I'm young.
Final paperwork
SPENCER, TIMOTHY
Finance person spent a great deal of time trying to "sell" dealer options (i.e. warranty, fabric guard, etc) even after we declined. Only part of the whole experience that was not flawless.
Final paperwork
SEVERANCE, KAREN
The paperwork was completed in a timely manner, explained clearly and we worked out a plan that met the needs that I wanted without any pressure or hassle.
Final paperwork
HOOVER, ANTHONY
It's funny because he was actually the guy who sold us our last Toyota.
Final paperwork
PRIDDY, LEE
This is where you shine with Mr. Hatfield.
Final paperwork
SEVERANCE, KAREN
Todd explained all the paperwork and analyzed the finance numbers to get a good interest rate and payment amount for me.
Final paperwork
HOOVER, ANTHONY
When I began to complete the paperwork, I was told that the payment amount did not include the gap portion, which the salesperson had told me it did. The finance mgr re-ran my credit to find a higher score of 733. He was then able to lower my payment by giving me a better lease rate. This means I was given a poor deal to begin with. I am very displeased about this.
Final paperwork
ZERKI, ANTHONY
Very good.
Final paperwork
LEE, RICHARD
Simple and straightforward. Uncomplicated.
Final paperwork
LEE, RICHARD
Everything was easy and clear-cut.
Final paperwork
BUTT, TARIQ
Have no way of judging integrity.
Final paperwork
SEVERANCE, KAREN
Registered car in wrong country.
Final paperwork
SEVERANCE, KAREN
Was great.
Final paperwork
HOOVER, ANTHONY
No Comment - I only spent 30 minutes with the man who did this
Final paperwork
ZERKI, ANTHONY
Quick and painless.
Final paperwork
BUTT, MOHAMMAD
Did not tell me that the cost of the GAP insurance was an added cost from the amount he was telling me about the extra care warranty. It was sold to me as one but I didn't take time to read the paperwork.
Final paperwork
SEVERANCE, KAREN
Did not go over ANY paperwork. Just had me sign papers. Had to ask what I was signing!
Final paperwork
DENNEY, ZACHARY
straight forward, easiest closing I've ever had
Final paperwork
BUTT, MOHAMMAD
Same person for three autos.
Final paperwork
TERRY, LARRY
Very friendly and once again straight forward. An affable guy
Final paperwork
DENNEY, ZACHARY
Did not show upgraded pickup with more equipment.
Final paperwork
BUTT, MOHAMMAD
Misspelled wife's name on some documents but immediately corrected the ones that had to be correct.
Final paperwork
BUTT, TARIQ
Paid for truck at time of purchase. Not much paperwork.
Final paperwork
BUTT, TARIQ
He made sure I understood all the paperwork.
Final paperwork
GRAMMER, JOHN
The young man did an excellent job.
Final paperwork
HOOVER, ANTHONY
I have forgotten his name, but he was quick and straightforward.
Final paperwork
KITCHENS, KEVIN
Knew his job and info
Final paperwork
KITCHENS, KEVIN
Last time I bought a 2000 4Runner, from Texas Toyota in Grapevine. The TRADE portion went fine but that nimrod in the finance and insurance department just about caused me to walk out. But the fellow at McNatt presented his case and we zipped through the process...what a relief.
Final paperwork
KITCHENS, KEVIN
Todd was very good at explaining the products and we never felt hassled or pressured.
Final paperwork
BUTT, MOHAMMAD
Very nice. Pleasant.
Final paperwork
LEE, RICHARD
Quick and painless.
Final paperwork
BUTT, MOHAMMAD
We joked like old friends.
Final paperwork
BUTT, TARIQ
Everything went well.
Final paperwork
SPENCER, TIMOTHY
Todd Callaham made this the best vehicle purchase experience I have our had.
Receiving your vehicle
JACKSON, JENNIFER
Explained all features, Maint etc.
Receiving your vehicle
ZERKI, ANTHONY
added a skid plate, hitch, and harness. Parts on time as promised. Work done on time as promised. Work was done correctly.
Receiving your vehicle
ZERKI, ANTHONY
I love my new car, it was exactly what they promised me, two weeks sooner than they thought they'd be able to have it!
Receiving your vehicle
HOOVER, ANTHONY
Again, he was awesome.
Receiving your vehicle
ZERKI, ANTHONY
We thought the Toyota Tundra came with the "fog" lights in the front bumper but it did not...we even talked about it wanting "just the holes where the lights should be".
Receiving your vehicle
BUTT, MOHAMMAD
Mohammad genuinely friendly. It was best car buying experience I have ever had .
Receiving your vehicle
HOOVER, ANTHONY
Salesman worked real hard to explain all the items of our new car and cover some goofs made in acquiring the new car, from another dealer.
Receiving your vehicle
SPENCER, TIMOTHY
We My wife and myself are very pleased with the sale person that helped use throw the whole process of buying our 1st new car. She was very understanding to our needs and did not show us anything that we were not interested in, which we had experienced at our lots. We will buy our next car from her no matter what TOYOTA lot she is at.
Receiving your vehicle
PRIDDY, LEE
Again...the way "Toyota" "Packages" options-it would confuse an excellent lawyer.
Receiving your vehicle
DENNEY, ZACHARY
The only thing I noticed about my new truck after I got it home was that the bed was already lightly scratched and there was a small dent in the right top fender well in the back of the truck.
Receiving your vehicle
HOOVER, ANTHONY
As mentioned above...we thought the car was coming with a sun roof and it did not have one. The dealership said that they could not do anything about it. That was a HUGE disappointment. This is my first brand new car and I wish I could have had it the way that I wanted it.
Receiving your vehicle
HOOVER, ANTHONY
no issues
Receiving your vehicle
ZERKI, ANTHONY
Very good.
Receiving your vehicle
LEE, RICHARD
All excellent.
Receiving your vehicle
LEE, RICHARD
Only thing I would've wanted was window tint.
Receiving your vehicle
DENNEY, ZACHARY
The car took very long to be cleaned and detailed and then the detailing job was sloppy and missed sticker glue on the window.
Receiving your vehicle
DENNEY, ZACHARY
It took about an hour just to find someone who was able to hook up the cargo net.
Receiving your vehicle
SEVERANCE, KAREN
Totally satisfied 10+++.
Receiving your vehicle
HOOVER, ANTHONY
Wonderful -- by this time it was 8pm & we were all ready to go home.
Receiving your vehicle
ZERKI, ANTHONY
Just right...not too much...not too little.
Receiving your vehicle
DENNEY, ZACHARY
great salesman, and good delivery
Receiving your vehicle
BUTT, MOHAMMAD
Mohammad was very Friendly.
Receiving your vehicle
SEVERANCE, KAREN
My sales person was better than excellent. I half fell in love with her. Just outstanding.
Receiving your vehicle
BUTT, MOHAMMAD
Service Dept failed to program the remotes but quickly did so when we returned the vehicle the day following initial delivery. Vehicle has advanced navigation system and explanation of that system was somewhat brief but sale person offered to continue to assist any time if we had questions.
Receiving your vehicle
KNIGHT, CHRISTOPHE
Did not go over operation of vehicle. Took really long to get it initially.
Receiving your vehicle
GRAMMER, JOHN
Maintenance schedule and warranty was not discussed in any detail. However, the owners manual is quite clear on these issues.
Receiving your vehicle
HOOVER, ANTHONY
Anthony was focused on for much of a Saturday morning. That meant a lot to me because this was my first car purchase, ever! And I'd been saving for a Prius for a long time.
Receiving your vehicle
KITCHENS, KEVIN
Billy Cassel and his team at the parts and service department did a wonderful job!
Receiving your vehicle
KITCHENS, KEVIN
Again, job well done.
Receiving your vehicle
KITCHENS, KEVIN
Kevin showed us all of the features in a very timely manner.
Receiving your vehicle
LEE, RICHARD
Very excited.
Receiving your vehicle
BUTT, MOHAMMAD
Originally ordered chrome tailpipe cover. As delivered, the feature was not installed (nor were we charged for it).
Receiving your vehicle
BUTT, TARIQ
Only one thing missing. A buitful blonde!
Follow-up
JACKSON, JENNIFER
The personal contact, not many do this.
Follow-up
ZERKI, ANTHONY
quick and courteous
Follow-up
ZERKI, ANTHONY
They called me right after I bought the car, and were really nice. They had good questions, but didn't keep me on the phone for a really long time.
Follow-up
SEVERANCE, KAREN
Very nice.
Follow-up
BUTT, TARIQ
Tariq called a couple of weeks later to make sure all was well with our car and if we were happy with our new 4-Runner. He is always friendly and courteous.
Follow-up
BUTT, TARIQ
I was back in the following week in tinting the hood. Told my salesman I was very happy.
Follow-up
HOOVER, ANTHONY
This is my first experience to comment.
Follow-up
SPENCER, TIMOTHY
Our saleswomen called and asked how the car was and if we liked it. She reminder my name as well as my wife's. She was very friendly.
Follow-up
DENNEY, ZACHARY
They just made sure everything was good and that I was satisfied.
Follow-up
SEVERANCE, KAREN
Karen called and emailed to keep in touch and asked about any questions I had.
Follow-up
HOOVER, ANTHONY
I received an e-mail from Jim McNatt stating that he hoped our experience went well and at the bottom it said to contact Lance McNatt if I had any concerns or comments. So, my wife and I e-mailed Lance to tell him what had happened with the sun roof. He e-mailed back promptly saying that he would call us later in the day to discuss our concern. But to this day we have not received
Follow-up
SEVERANCE, KAREN
Offered to schedule a meeting if had questions or concerns.
Follow-up
SEVERANCE, KAREN
Courteous phone call.
Follow-up
BRODSKY, STEVE
We had a few accessories I wanted and the dealership promptly ordered and had everything as promised. I even mentioned about the wheel locks because it was on the invoice and I didn't receive them. They made sure vehicle was to my liking. Then win in a few weeks I heard a noise like something was rolling around under the car. They told me to bring it right in, took care of problem
Follow-up
LEE, RICHARD
Jim McNatt is an excellent dealership.
Follow-up
LEE, RICHARD
Personal and thoughtful.
Follow-up
LEE, RICHARD
That's what this is right? Duh.
Follow-up
BUTT, TARIQ
Several mail communications.
Follow-up
BUTT, TARIQ
Email welcoming us to Mcnatt family.
Follow-up
HOOVER, ANTHONY
Anthony was again, great.
Follow-up
HOOVER, ANTHONY
They did not pester me and just kindly asked if I was satisfied.
Follow-up
TERRY, LARRY
I have spoken with TJ several times and he has always been courteous and very helpful. He even sent me a follow up letter with a great thank you message in it.
Follow-up
SPENCER, TIMOTHY
Sent letter, may have called but no message.
Follow-up
ZERKI, ANTHONY
I was amazed anyone still did this!
Follow-up
BUTT, TARIQ
Email and phone call.
Follow-up
ZERKI, ANTHONY
Anthony called on 2 different occ. to be sure all was well.
Follow-up
BUTT, TARIQ
Since my purchase I have received 2 phone calls from my salesperson asking if I was satisfied. My response to both was yes, very much so. I also received a letter from the General Manager of Jim McNatt. We have bought 3 autos from Jim McNatt in the past three years.
Follow-up
GRAMMER, JOHN
I have actually had two calls to ask if all was well, or if I had any questions or concerns.
Follow-up
SPENCER, TIMOTHY
Salesperson called twice to make sure I didn't have any questions or concerns.
Follow-up
HOOVER, ANTHONY
Both Anthony and the dealership checked in within the week.
Follow-up
BUTT, MOHAMMAD
Actually concerned about our experience.
Follow-up
LEE, RICHARD
Salesman very eager for me to contact him with questions or problems.
Follow-up
BUTT, MOHAMMAD
Did not answer message yet.
Follow-up
BUTT, TARIQ
Called me as promised.
Follow-up
BUTT, TARIQ
Followed up on owed key.
Follow-up
BUTT, MOHAMMAD
sales person called & dealership after sale.
Follow-up
BUTT, TARIQ
They called.
Problem resolution
BUTT, MOHAMMAD
vehicle was missing floor mats when we took delivery. They were delivered as promised the next day. I was very satisfied with the follow through.
Problem resolution
SPENCER, TIMOTHY
Had a question about the passenger airbag light. Answered satisfactorily.
Problem resolution
BUTT, TARIQ
I had questions on an internet price as my deal in lease-I didn't feel comfortable with outcome.
Problem resolution
BUTT, MOHAMMAD
New floor mats were installed in our vehicle.
Problem resolution
HOOVER, ANTHONY
We still haven't taken it in to address the scratches and door moldings.
Problem resolution
BUTT, TARIQ
When cold, the car lurches/shakes when engine cuts out at a stop-would not duplicate at delaership-25 miles from home. Tech checked car and said ok.
Problem resolution
SPENCER, TIMOTHY
the car did not come with leather which we wanted to add. It was added and did not look good at all. the glue was showing on the door handles along with the inside of the door frame, leather was not tight, and seat were loses. we took the car back ready ot turn it in and leave. The saleswomen and managers agreed to fix the problem, they did and the car looked 100 times better.
Problem resolution
PRIDDY, LEE
Originally I requested "towing package"...I received-towing hitch...to correct it I would have to pay more money...I refused.
Problem resolution
HOOVER, ANTHONY
The lease payoff from my previous vehicle did not occur until 3 weeks after my purchase.
Problem resolution
ZERKI, ANTHONY
With $500 the dealer held the car I chose, before I collected on an annuity to pay for car.
Problem resolution
LEE, RICHARD
There was a blemish on the hood and they repaired it to our satisfaction.
Problem resolution
BUTT, MOHAMMAD
When I returned to have the malfunction fixed, I was not given service at that time but had to come back for another appointment - taking more time off work to be there during repairman's hours.
Problem resolution
DENNEY, ZACHARY
At this point in time hasn't been resolved-again, the radio.
Problem resolution
ROGERS, JEAN
Unable to program auto garage door opener but Prius person wasn't there and I have not had time to return with car to dealership.
Problem resolution
ZERKI, ANTHONY
Wanted a certain interior and first vehicle delivered was not what I expected. Anthony Zerki searched and found exactly what I wanted and had it delivered.
Problem resolution
HOOVER, ANTHONY
The window tint on passenger side was scratched I took in and it was fixed.
Problem resolution
TERRY, LARRY
One of the truck bed cleats was broken so I showed up on a busy Saturday to get it replaced. After I spoke with the service guys they handed me a new one within 10 minutes of my arrival. No questions asked.
Problem resolution
SEVERANCE, KAREN
Actually car came from Gulf States in Houston.
Problem resolution
BUTT, MOHAMMAD
Service department will address the inoperative feature next week.
Problem resolution
BUTT, TARIQ
Fixing the chips on hood was not recommended - repaint. Originally said would buff out.
Problem resolution
BUTT, MOHAMMAD
they paired my cell phone to blue tooth.
Return/recommend/service at Dealer
JACKSON, JENNIFER
We live too far for service, but almost positive we would recommend.
Return/recommend/service at Dealer
ZERKI, ANTHONY
I would recommend the Mcnatt dealership and Anthony due to the knowledge of product and a staff that will work with you, listen to you and understand you without pressuring you.
Return/recommend/service at Dealer
ZERKI, ANTHONY
They were helpful, polite, and honest. It was exactly what I wanted, and more than I expected to get.
Return/recommend/service at Dealer
BUTT, MOHAMMAD
The friendliness of the staff and professionalism.
Return/recommend/service at Dealer
BUTT, TARIQ
Great nice helpful people.
Return/recommend/service at Dealer
BUTT, MOHAMMAD
We live quite a distance from the dealership so believe we will service it elsewhere (closer to home). If we lived closer, we would definitely service there.
Return/recommend/service at Dealer
SEVERANCE, KAREN
I would certainly recommend this dealership to anyone looking for knowledgeable, friendly and expedient service when looking for a new vehicle.
Return/recommend/service at Dealer
BUTT, MOHAMMAD
Moving out of state.
Return/recommend/service at Dealer
HOOVER, ANTHONY
I find your service department impersonal, I said I would never use them again after I traded my Corolla. In my experience I usually feel treated like an inconvenience when using your service dept. Not that I expect smiley happy cheeriness, but some level of friendliness would be nice.
Return/recommend/service at Dealer
BUTT, MOHAMMAD
We were very pleased with our treatment at Jim McNatt Toyota.
Return/recommend/service at Dealer
ZERKI, ANTHONY
Too far from here.
Return/recommend/service at Dealer
SPENCER, TIMOTHY
The staff at the dealership are very welcoming, knowledgeable, and helpful.
Return/recommend/service at Dealer
HOOVER, ANTHONY
Everybody is very friendly.
Return/recommend/service at Dealer
BUTT, TARIQ
Dealership 20 miles from home may service at another.
Return/recommend/service at Dealer
ROGERS, JEAN
Helpful personnel.
Return/recommend/service at Dealer
HOOVER, ANTHONY
Very friendly dealership
Return/recommend/service at Dealer
SEVERANCE, KAREN
I live in Plano and the dealership is in Denton. If I lived closer I would use the dealership for service.
Return/recommend/service at Dealer
HOOVER, ANTHONY
see previous comments
Return/recommend/service at Dealer
TERRY, LARRY
I would do all.
Return/recommend/service at Dealer
ZERKI, ANTHONY
No comments.
Return/recommend/service at Dealer
LEE, RICHARD
We like Toyota products for their quality and value ratios and as long as you are able to maintain those high standards I will continue to buy Toyotas.
Return/recommend/service at Dealer
LEE, RICHARD
Good people who care.
Return/recommend/service at Dealer
LEE, RICHARD
I enjoyed my salesman-Richard Lee.
Return/recommend/service at Dealer
BUTT, TARIQ
Very friendly and professional.
Return/recommend/service at Dealer
BUTT, TARIQ
Treated as an individual not production line.
Return/recommend/service at Dealer
BUTT, MOHAMMAD
This is the second vehicle I purchased from McNatt and I have been well satisfied with the financing and vehicle service as well as the Toyota reliability.
Return/recommend/service at Dealer
HOOVER, ANTHONY
Anthony talked about the integrity Jim McNatt Toyota had. He made me feel comfortable.
Return/recommend/service at Dealer
ROGERS, JEAN
We are return customers of this dealership; servicing and purchasing with McNatt for over 20 yrs.
Return/recommend/service at Dealer
DENNEY, ZACHARY
Good service.
Return/recommend/service at Dealer
BUTT, MOHAMMAD
Recommend yes but I will tell them about the GAP insurance.
Return/recommend/service at Dealer
DENNEY, ZACHARY
have recommended the dealership several times, and also the Prius.. wonderful vehicle
Return/recommend/service at Dealer
HOOVER, ANTHONY
The purchase experience was very easy and did not contain the "haggling" that normally occurs. All of the people I dealt with were very professional and easy to deal with.
Return/recommend/service at Dealer
SEVERANCE, KAREN
I purchased my last three vehicles from this dealership. I have generally been happy with them.
Return/recommend/service at Dealer
TERRY, LARRY
I have already sent my neighbors over to the dealership to purchase their next vehicle. I will continue to send friends, family and even strangers to the Jim McNatt dealership, that is how good of an experience it was.
Return/recommend/service at Dealer
DENNEY, ZACHARY
Toyota of Lowisville-cheaper oil changes.
Return/recommend/service at Dealer
PULLMAN, THOMAS
I live in New Mexico and visit Dallas area often.
Return/recommend/service at Dealer
BUTT, MOHAMMAD
HONEST, FAIR, RESPECTFUL, CONCERN WITH CUSTOMER SATISFACTION
Return/recommend/service at Dealer
SPENCER, TIMOTHY
I live in Houston area, not Dallas area so will have serviced locally.
Return/recommend/service at Dealer
HOOVER, ANTHONY
See below.
Return/recommend/service at Dealer
BUTT, TARIQ
It will depend on the cost. Generally speaking my experience has been that the dealerships charge a lot more.
Return/recommend/service at Dealer
GRAMMER, JOHN
The dealership is not really convenient to our home for service issues such as oil changes or tire rotation. However, for warranty issues, we would definitely return to the dealership.
Return/recommend/service at Dealer
DOMENICO, DAVID
It was a wonderful first time experience for me.
Return/recommend/service at Dealer
HOOVER, ANTHONY
Everyone I've met at the dealership has seemed very focused on customer service.
Return/recommend/service at Dealer
KITCHENS, KEVIN
everything went well and smooth
Return/recommend/service at Dealer
KITCHENS, KEVIN
Great buying experience
Return/recommend/service at Dealer
SEVERANCE, KAREN
Outstanding service, without exception.
Return/recommend/service at Dealer
KITCHENS, KEVIN
If I sent someone to this Dealership, I would feel comfortable they would receive the same considerate treatment.
Return/recommend/service at Dealer
KITCHENS, KEVIN
The people were genuine and we never felt taken advantage of.
Return/recommend/service at Dealer
LEE, RICHARD
Very impressed with all employees I encountered.
Return/recommend/service at Dealer
KITCHENS, KEVIN
Everyone was friendly
Return/recommend/service at Dealer
BUTT, MOHAMMAD
Easier to do closer to my work.
Return/recommend/service at Dealer
BUTT, TARIQ
Long term customer.
Return/recommend/service at Dealer
SPENCER, TIMOTHY
I tried to make an appointment at service desk but when I arrived I had no appointment-waited 2 hrs for service to finish.
Return/recommend/service at Dealer
BUTT, MOHAMMAD
I have always had prompt & courteous service her.
Return/recommend/service at Dealer
SPENCER, TIMOTHY
Friendliness and attention to customers concerns.
Return/recommend/service at Dealer
BUTT, TARIQ
I got the car there.
Return/recommend/service at Dealer
SEVERANCE, KAREN
They are not as easy to schedule with.

Thursday, December 4, 2008

Tundra Tripletech Frame Explained




Godzilla vs. Megalon
By T.J. Houghton tjh@mcnattautogroup.com

Prior to becoming the General Sales Manager here for Jim McNatt, I spent 14 years in the Ford business. I bled “Ford Blue” and had total faith in the product, especially the F-150, Ford Motor Company’s bread and butter. Why wouldn’t I? The F-150 has been the best selling truck for as long as anyone can remember and for many of those years the #1 selling vehicle period including cars. Ford had set the benchmark for TOUGH in the truck business.
Along comes little ole me to the world of Toyota. They think they are going to take on F-150 with the new Tundra. And, they think they are going to do it with a frame that isn’t fully boxed. Yeah right! Ford had pounded into my head that a fully boxed frame was the ONLY way to build a truck. It sounded logical to me. A boxed frame resists twisting much better than a “C” channel frame. I believed them and I believed in them.
Off I go to Toyota’s truck plant in Indiana to see what all the hubbub is about. In a tent at the proving grounds sets a Tundra chassis (You know, this new Tripletech thing they keep talking about). Alongside the chassis is a guy in lab coat and he is going to go over the finer points of the new Tripletech frame. He doesn’t know it, but I brought my bullshit flag with me all the way from Texas. Over a 14 year span, I had been to every training class that Ford had offered on the F-150. I fed my family for all those years selling Fords and this touched me on a very personal level. I am going to throw my flag all over the place. This guy better not say one thing wrong. With one hand clinched tightly to my flag, I think to myself, “They are going to have to PROVE IT to me”.
Tundra’s Tripletech frame explained.
Lab Coat guy introduces himself and begins to describe what a Tripletech frame is. The front section is fully boxed where the engine sits and where the frame goes under the cab is a “Rolled C” section and under the bed of the truck is an “Open C” channel. Then he said the magic words… Let’s talk about the F-150. Ha! He just fell right into my plan!
With a firm grip on my BS flag I listen. He said that Ford had set the benchmark for tough in the truck business. (Hey! That’s what I said.) He said that Toyota was humbled by their first two attempts at entering the full size truck market. (Go on, I’m listening.) This time Toyota decided to use a different engineering approach. If you benchmark yourself against the best selling Truck in the market, yeah, you may be able to improve on it somewhat. But don’t think that Ford is sitting around on their hands doing nothing, just basking in the glow of being #1. They are working on improving their truck too! So what we decided to do is not benchmark any of the competition. Toyota actually talked to people and benchmarked what they wanted and needed in a truck. They copied nothing. The engineers looked at every piece and used a form follows function design process.
Do I have your attention yet?
The Tripletech frame is a big piece in Toyota’s form follows function methodology. Let’s discuss this in depth.
The front part of the frame has to carry the weight of the motor. Besides needing to carry all of that weight it has to handle the twisting motion from the engine as it applies its power through the transmission to the back wheels. Not to mention that it has to absorb all of the force from the suspension. The front part has to be very strong and be able to resist all of those twisting motions just described. Toyota Tripletech design is “Fully Boxed” here.
The middle part of the frame is located under the cab where things begin to calm down a little. The cab is a large structure that is very strong. It is designed to protect the occupants in case of a collision. The frame for this portion needs to be strong but, it isn’t subjected to the twisting forces like the front, so Toyota made this part of the frame a “Rolled C”. It’s not quite fully boxed but still very strong and also saves a little in weight. (You will see why this is important a little later.)
The back part of the frame under the bed (where the real work in a truck takes place) has to be strong. It has to be able to carry the weight from the payload. Payload is vertical weight, so Toyota designed this part of the frame using an “Open C” channel.
F-150 vs. Tundra
With my BS flag clutched firmly in hand let’s see if this really holds up:
· It must be less expensive to build the Tripletech frame. NO. It actually costs more to build it this way. Toyota benchmarked the task not the competition. Not being pinned down with trying to copy the competition, Toyota engineers were free to design a totally new frame. The Tripletech frame design is actually the best way to get the job done. It is a true form follows function system. Need more proof? Toyota’s Sequoia and 4Runner use a boxed frame design. Without the demands of a pickup bed the engineers know that a boxed frame performs better in this scenario. Most manufacturers use the same frame from their truck on their SUV’s to save money. Toyota doesn’t.
· If Tundra’s Tripletech frame is lighter than F-150’s boxed frame how can it be stronger? It isn’t stronger! Huh? It has been purposely designed to be strong where it needs to be. The weight savings has been specifically engineered in to increase payload capacity. Payload is not just what is put in the bed; it is any weight that presses down on the truck. This includes you, passengers, gear, even tongue weight of the trailer you pull. Ford touted that their fully boxed design was upwards of 300 pounds heavier than their previous frame. That means 300 less pounds of precious payload you can carry.
· F-150 boxed frame is stiff at the rear where the bed is. That has to be better even if it is heavier. Not true. Yes it is torsionally stiffer and heavier. The benefit of Tripletech’s “Open C” frame here is that it is very strong and able to handle the vertical weight of payload. Just look at a Peterbilt. It is built the same way. Tundra’s frame is more flexible and by design has become an integral part of the rear suspension. Tundra has leaf springs that are stiff enough to handle your payload needs and still have a great ride. In contrast, F-150’s boxed frame is indeed stiff so the rear leaf springs had to be softened to get the ride quality back in line. Guess what? It’s heavier and has to have softer springs to get a decent ride and ALL of this comes at the expense of payload capacity. That means if you take your family to the lake and pull your boat plus your normal day at the lake stuff, your family will have to take a separate car!

The new Tundra with its form follows function Tripletech frame design, more than gets the job done. In my opinion, it is the best half ton truck that money can buy. And speaking of money, have you compared prices? Toyota has done an excellent job of cost management and there is no disadvantage to the higher production price of their arguably superior frame design. And as it turns out, lab coat guy is from McKinney Texas! I knew I liked him... His name is Steve Shelley. Thanks for the great training Steve!
Strength for Strength Tundra is best.